If there is anything you are unclear about or willing to know more after reading the FAQs above, please email us your queries at email@example.com. Any suggestions are welcome as well. Thank you.
Q: How to create an account and join as a member?
A: Click “Sign In/ Create Account” and fill up all required information, then click “Create Account” button to submit.
Q: What is the warranty?
A: We offer a 1-year warranty for all of our products, and we accept returns for replacements within 7 days upon product arrivals. If any problem (man-made factors are excluded) occurred in the next 11 months, we will provide specific solutions to help each individual's case.
Q: Shopping Guideline
A: You can either choose to buy items from the website via clicking “Add to Cart” button and completing payment
Q: How many payment methods do you support?
A: We currently only accept payment through Paypal.
Q: How to request a return or refund?
A: Please emails us the reasons of why you want a return or refund at firstname.lastname@example.org, we will get back to you shortly once we receive your request.
All the reasons have to be in line with our warranty policy, otherwise, we may deny your request directly.
Q: When will an out-of-stock item that I want to buy be restocked again?
A: The availability of each of our products is shown on every single product page. As we are taking a strict management of our inventory control, the quantity of each product is limited. We will take our customers’ suggestions and historical trading data to restock the pieces as per customers’ demands.
Q: How long will it take to get my items delivered after I’ve made a payment? Where to check the shipping status?
Usually, It takes about 7 business days to ship out items to your address once the payment is done, but sometimes, the actual delivering days may vary due to our distribution policy (60% orders will be processed dispatched via our self-owned U.S or Europe warehouses, 40% from Hong Kong and China).
You will get a notification email after we ship out your items, there will be an attached tracking number with an express company’s name, so you can track down your items whenever you want.